# Terms and Conditions

[Celonis Terms and Conditions](https://www.celonis.com/terms-and-conditions/) and [Master Service Agreement](https://assets.ctfassets.net/zmrtlfup12q3/cEKkyf0X3ZcvrOlEvVoXu/f0ed877590343248cbc6fd9f73fc1372/Celonis_MSA_August_2024.pdf) apply for all the APIs of Process Intelligence Family.

## How are Process Intelligence AI APIs commercially offered ?

Visit our [contact page](https://www.celonis.com/contact/) to reach out to sales or [get in touch](https://www.celonis.com/contact/) to learn if your contract allows you to use AI Agent API.

## Are there any license limits?

### Hard limits

| **Limit** | **Value** |
|  --- | --- |
| Concurrency Limit (maximum number of simultaneous requests) | 20 |


#### Impact

Any requests to interact with Celonis Agents exceeding the concurrency limits are rejected.

### Soft limits

| **Size** | **# Daily Requests** |
|  --- | --- |
| S | 6,000 |
| M | 12,000 |
| L | 25,000 |
| XL | 50,000 |


Default Size: S

#### Impact

None. AI Agent interaction requests are not rejected. Only the Celonis team admins are notified.