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Terms and Conditions

Celonis Terms and Conditions and Master Service Agreement apply for all the APIs of Process Intelligence Family.

How are Process Intelligence AI APIs commercially offered ?

Visit our contact page to reach out to sales or get in touch to learn if your contract allows you to use AI Agent API.

Are there any license limits?

Hard limits

LimitValue
Concurrency Limit (maximum number of simultaneous requests)20

Impact

Any requests to interact with Celonis Agents exceeding the concurrency limits are rejected.

Soft limits

Size# Daily Requests
S6,000
M12,000
L25,000
XL50,000

Default Size: S

Impact

None. AI Agent interaction requests are not rejected. Only the Celonis team admins are notified.