# Terms and Conditions

[Celonis Terms and Conditions](https://www.celonis.com/terms-and-conditions/) and [Master Service Agreement](https://assets.ctfassets.net/zmrtlfup12q3/cEKkyf0X3ZcvrOlEvVoXu/f0ed877590343248cbc6fd9f73fc1372/Celonis_MSA_August_2024.pdf) also apply for the Knowledge Model API.

## How is the Knowledge Model API commercially offered ?

Visit our [contact page](https://www.celonis.com/contact/) to contact sales or [get in touch](https://www.celonis.com/contact/) to learn if your contract allows you to use the Knowledge Model API.

## Are there any license limits?

### Hard limits

| Limit | Value |
|  --- | --- |
| Concurrency Limit (maximum number of simultaneous requests) | 20 |
| Maximum number of fields per record | 200 |


#### Impact

- Requests exceeding the concurrency limits are rejected.
- Queries including more than the maximum allowed number of fields are rejected.


### Soft limits

| Size | # Daily Requests | Max Page Size |
|  --- | --- | --- |
| S | 6,000 | 50 |
| M | 12,000 | 100 |
| L | 25,000 | 500 |
| XL | 50,000 | 5,000 |


Default Size: S

#### Impact

None. The requests are not rejected.
Only the Celonis team admins are notified.