Celonis Process Management to Atlassian micro service configuration

The service is currently made available as a stand alone service on Azure. It uses an Azure repository for the configuration.


Add the external system type to the Extended configuration on the system administration

  1. Log on to the /sysadmin/admin section of Celonis Process Management (Requires System Administration access)
  2. Switch to "Editor" mode
  3. Go to the Admin area admin
  4. Go to the "Extended configuration" extended configuration
  5. Select "New" and add a type for an external system named "Atlassian"
  6. Set the following attributes
    1. Name: Atlassian
    2. Description: Celonis Process Management to Jira configuration items required for the integration
  7. Select the SYEX file under the data tab with the Title: "external system types - atlassianinterface.syex" and click OK. You can use the search / filter bar to shorten the list Select Add
  8. Make the external configuration active activate
  9. Apply changes activate

Add a configured external system linked to the active service

  1. Select "External systems" on the main menu bar
  2. Add a new external system with "Type" of "Atlassian" activate
    1. Name the External System "CPMToJira"
  3. Add the values that is relevant for your Jira instance. Note that the URL values should not end with a "/".
    1. activate
    2. (Optional) Add additional configuration to the external system in the settings box in JSON format. Here you can "map" the Celonis Process Management stereotypes for your requirements to the equivalent issue types in Jira, as well as the attributes you wish to map between the two systems. Example:
            {   "Active": true,
                "SymbioStereoType": "Epic",
                "JiraIssueType": "Epic",
                "toJira": true,
                "toSymbio": true
            {   "Active": true,
                "SymbioStereoType": "userStory",
                "JiraIssueType": "Story",
                "toJira": true,
                "toSymbio": true
        "Attributes": [
            {   "Active": true,
                "SymbioAttrType": "name",
                "JiraAttrType": "summary",
                "toJira": true,
                "toSymbio": true
            {   "Active": true,
                "SymbioAttrType": "description",
                "JiraAttrType": "description",
                "toJira": true,
                "toSymbio": true
  4. The default conversion settings are the following: Object Types:
Celonis Process Management requirement stereotype Jira issue type
Epic Epic
User Story Story
Feature Epic
PBI Story

Attributes: | Celonis Process Management attribute | Jira attribute | |--- |--- | | Name | Summary | | Description | Description | | Custom Jira Status | status |

Please note that the system requires an admin user type on the Jira and Celonis Process Management systems for the interface to function correctly

Load the external system on the storage

  1. Go Home -> Select the Storage Collection or create a new one
  2. Go to Admin -> Apply new configuration
  3. Select "Storages" on the main menu bar choose storage
  4. Choose an existing storage or create a new one
  5. Under the external systems group, select the configured external system under the "Atlassian" external systems choose external system

Result after adding the external system

  • Adding the external system to your repository will result in the following
    • All the required attributes will be added to Celonis Process Management
    • The webhooks for both systems will be created
    • The selection service for the Jira projects will be loaded

Remove the external system from the repository

WARNING: You can remove the external system from the repository, but it may have an impact on connected domains. Please disconnect all domains before removing the external system from the repository.

Remove the external system from the repository

  1. Log on to the /sysadmin/admin area of your Celonis Process Management instance
  2. Select Storage Collection and select "Storages" to view the list of storages in the Storage Collection
  3. Select the storage where the external system is loaded
  4. Click on the selected external system and set the drop-down to "Choose" choose external system

Removal result

  • If you remove the external system, the service will remove the Celonis Process Management and Jira Webhooks and other configuration items from the respective systems. It will ONLY do so if there are no other configuration that is using the same instances.
  • You will no longer be able to connect Celonis Process Management to Jira.