Troubleshooting

If the rendering service cannot be started, the following error 1053 in Services message might occur:

image.png

Solution

  1. Go to Start > Run > and type regedit
  2. Navigate to: HKEY LOCAL MACHINE\SYSTEM\CurrentControlSet\Control
  3. With the control folder selected, right click in the pane on the right and select new DWORD Value
  4. Name the new DWORD: ServicesPipeTimeout
  5. Right-click ServicesPipeTimeout , and then click Modify
  6. Click Decimal, type '180000', and then click OK
  7. Go to Start > Run > and type services.msc to run the Services control panel
  8. Select the Celonis Process Management Rendering Service and start it
  9. If the service is running now, switch back to verification and export a process manual

**If the rendering service cannot be started after this Registry fix, please check in EventViewer whether FileNotFound exception occurred

Solution

  1. Install missing Microsoft Visual C++ from https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
  2. Start Celonis Process Management Rendering Service via Services.msc