Troubleshooting
If the rendering service cannot be started, the following error 1053 in Services message might occur:
Solution
- Go to Start > Run > and type regedit
- Navigate to: HKEY LOCAL MACHINE\SYSTEM\CurrentControlSet\Control
- With the control folder selected, right click in the pane on the right and select new DWORD Value
- Name the new DWORD: ServicesPipeTimeout
- Right-click ServicesPipeTimeout , and then click Modify
- Click Decimal, type '180000', and then click OK
- Go to Start > Run > and type services.msc to run the Services control panel
- Select the Celonis Process Management Rendering Service and start it
- If the service is running now, switch back to verification and export a process manual
**If the rendering service cannot be started after this Registry fix, please check in EventViewer whether FileNotFound exception occurred
Solution
- Install missing Microsoft Visual C++ from https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
- Start Celonis Process Management Rendering Service via Services.msc