Limitations and precaution

In this topic, the limits of SAP Solution Manager connector will be listed and explained. Limits can be actions from the end user that can lead to data loss.

1. Deleting attached Best practice task to a task in Celonis Process Management

In Celonis Process Management a sub process is created with simple content.

There are two possibilities: attach a best practice task (bpt) to a task or do not attach the task.

Task has a bpt attached in Celonis Process Management

The sub process is synchronized to SAP Solution Manager.

Task doesn't have a best practice task attached

The sub process is synchronized to SAP Solution Manager. The task on the SAP Solution Manager side will have a reference to the dummy process step that represents a placeholder for all tasks that are synchronized to SAP Solution Manager and do not have a best practice task attached.

In both cases, now that the sub process has been synchronized to SAP Solution Manager, an SAP user can change the targets/references of the task. Specifically if the task is attached to the dummy process step. That leads to the first limitation:

After synchronizing a task with or without a best practice task attached, it is recommended that the connection between the task and best practice task does not change.

If this connection changes (best practice task is deleted) and a new synchronization of a sub process task occurs from Celonis Process Management to SAP Solution Manager, there can be data loss on the SAP Solution Manager side if another user has made changes of references on SAP Solution Manager side.

There is also a notification about this in Celonis Process Management.

2. Changing target on process tep reference in SAP Solution Manager

When you have synchronized a sub process that has a task there are two things that can happen:

Task has a bpt attached in Celonis Process Management

Once synchronized the task will also have a process step reference that refers to the process step original that represents the corresponding best practice task.

Task does not have a best practice task attached

In this scenario, a Dummy process step reference will reference to a dummy process step original, which acts like a placeholder that should be replaced with a real process step original.

In both cases you can change the task reference to a process step original on the SAP Solution Manager side. This can be done by right-clicking on the task and selecting Change Target. Then choose the real process step original and the task will now reference a real process step original.

However, this change is not automatically synchronized to Celonis Process Management. To consolidate SAP Solution Manager and Celonis Process Management, select "Synchronize SAP Step Library Objects to Celonis Process Management" from the SAP dropdown. This synchronizes all global elements, checks for changes to the connections between tasks and best practice tasks, and updates the connection if necessary.

If the consolidation is not performed and the same sub process is synchronized to SAP Solution Manager again, all the changes made on SAP Solution Manager side since the last consolidation will be deleted, which would lead to data loss. In order for target changes to be recorded on Celonis Process Management side, you must consolidate before synchronizing the process again to SAP Solution Manager. This consolidation takes time to complete, so it is recommended that all targets are changed on SAP Solution Manager side and then consolidation will pick up all changes.

Document synchronization

Documents can be created on both sides. When synchronizing a sub process with a Celonis Process Management document attached, the document wil also be synchronized. When synchronizing global elements from SAP Solution Manager to Celonis Process Management the SAP Solution Manager documents will be synchronized. Documents can also be deleted from both sides.

Deleting a document on Celonis Process Management side.

SAP Solution Manager documents cannot be deleted in Celonis Process Management. However, a connection between a process facet element (sub process, main process and task) and a document (both documents from Celonis Process Management and SAP Solution Manager) can be deleted in Celonis Process Management. This means that if you delete a document, and synchronize a sub process to SAP Solution Manager, this document will also be deleted on the SAP Solution Manager side.

Deleting a document on SAP Solution Manager side

When deleting a document on SAP Solution Manager side, the same thing happens as when deleting best practice tasks. You have to consolidate the changes to Celonis Process Management in order to prevent being overridden by the new Celonis Process Management synchronization. If you delete a document on the SAP Solution Manager side (created in either Celonis Process Management or SAP Solution Manager), the connections between process facet elements (main process, sub process and task) are also deleted.