Installation Manual

The manual installation describes each installation step in detail. Please use this instruction if the script installation had no successful result or if you cannot run PowerShell scripts.

IIS Installation

Enable the Web Server (IIS) role and establish role services.

  • Windows Server

Windows desktop operating systems

Navigate to Control Panel > Programs > Programs and Features > Turn Windows features on or off (left side of the screen). Open the group for Internet Information Services and Web Management Tools. Check the box for IIS Management Console. Check the box for World Wide Web Services. Accept the default features for World Wide Web Services or customize the IIS features to suit your needs.

Iis Windows Features

Windows Server operating systems

For server operating systems, use the Add Roles and Features wizard via the Manage menu or the link in Server Manager. On the Server Roles step, check the box for Web Server (IIS).

Select Server Roles

On the Role services step, select the IIS role services you desire or accept the default role services provided.

Select Role Services

Proceed through the Confirmation step to install the web server role and services. A server/IIS restart is not required after installing the Web Server (IIS) role.

Create the IIS Website

  1. Start the Internet Information Server (IIS)

This is how you start IIS-Manager in the dialogue field "Execute"

  1. On the Start menu, click All Programs , click Accessories , and then click Run .
  2. In the Open box, type inetmgr and then click OK .

This is how you start IIS-Manager from the Administrative Services console

  1. On the Start menu, click All Programs , click Accessories , and then click Run .
  2. In the Run text box, type control panel , and then click OK .
  3. In the Control Panel window, click Classic View , and then double-click Administrative Tools .
  4. In the Administrative Tools window, double-click Internet Information Services .

This is how you create an application pool on a web server

  1. In the Connections pane please expand the server name and click on application pools .
  2. On the page Application pools please click on Add application pool in the Actions .
  3. In the dialogue field Add application pool please enter a unique name for the application pool in the field Name . Or right click on the area and select the option 'Add Application Pool...'

    Add AppPool Window

    A new dialog opens. Maintain the following values.

    1. In the List .NET Framework-Version please select the following .NET Framework version: NET CLR Version v4.0.x
    2. From the list Managed pipeline mode please select the Integrated , if you want to use the pipeline integrated in IIS und ASP.NET. Select No Managed Code if you install an Microservice for Celonis Process Management. ASP.NET Core runs in a separate process and manages the runtime.
  4. Please select Start application pool immediately to start the application pool whenever the www service is started. This option is activated by default.
  5. Click on OK .

    No Managed Code Celonis Process Management Pool

This is how you add a website

  1. In the Connections pane please right-click the node Sites in the tree and then click on Add** Web Site**. Or right click on the area and select the option 'Add Website'.

    Add Website Window

  2. In the dialogue field Add** Web Site** please enter a name for the website in the Website name box.
  3. Click on In the dialogue field Select application pool please select the application pool which you have created in the previous section and then click on OK .
  4. In the field Physical path please type the physical path of the Web site ' s folder, or click the browse button ( ... ) to navigate the file system to find the folder.
  5. If the physical path that you entered is to a remote share, click Connect as to specify credentials that have permission to access the path. If you do not use specific credentials, select the Application user (pass-through authentication) option in the Connect As dialog box.
  6. Select the protocol for the Web site from the Type list.
  7. The default value in the IP address box is All Unassigned . If you must specify a static IP address for the Web site, type the IP address in the IP address box.
  8. Type a port number in the Port text box.
  9. Optionally, type a host header name for the Web site in the Host Header box.
  10. If you do not have to make any changes to the site, and you want the Web site to be immediately available, select the Start Web site immediately check box.
  11. Click OK .

Configure Website


Create for each environment (Test and Prod) a website.

Basic settings

Please unpack the Celonis Process Management Web installation package on the applications server.

Recommendation: It is recommended to provide two parallel installations:

  • C:\Celonis Process Management\WebTest
  • C:\Celonis Process Management\WebProd

Note: The database is created automatically at the start of the application.

Settings in the configuration file (Web.config)

Database mode: Pool, Single or Multi

Notice: In addition to the database modes known so far, the pool mode has been added for version 1808. This mode will be activated by default. Please comment on the following lines shown on the Screenshot from the Web.config to deactivate this feature. For further Information about the databasemode pool please check the admin and operations manual.


  • With the setting <add key="SYMBIO_WEB_DB_MODE" value="Multiple" /> an SQl database is created for each collection or storage created in Celonis Process Management.
  • With the setting <add key="SYMBIO_WEB_DB_MODE" value="Single" /> only one SQL database is created which contains all data.
  • With the setting <add key="SYMBIO_WEB_DB_MODE" value="Pool" /> For each pool, an SQL database is created that contains all the storages created and assigned in it, including data.

The standard setting is: „Pool"

Configure database server:

  • With the setting SYMBIO_STORAGE_LOCATION and SYMBIO_STORAGE_SETTINGS you can configure the SQL Server and the SQL database which is to be used.

    WebConfig B

Server srv-db\COMMON
Database SymbioWebDB

Note: For each installation (Test / Prod) a unique database name must be selected.

Configure initial database sizes (since Celonis Process Management Web 5.6)

If the Celonis Process Management database is configured for Multi-DB mode, then several settings can be configured to set the initial database file size (MDF) and the initial log file size (LDF):

  • SqlServer.Multiple.Tenant.DataSize
  • SqlServer.Multiple.Tenant.LogSize

The AutoGrowth values for database and log files can be set in:

  • SqlServer.Multiple.Tenant.DataFileGrowth
  • SqlServer.Multiple.Tenant.LogFileGrowth

Notice: These values which can be configured here need to be equal or larger than the ModelDB settings otherwise databases cannot be created. WebConfig C

Setting for update interval of rendering diagrams (since Celonis Process Management 5.6)

Since Celonis Process Management Web 5.6 diagrams are stored into the database so that opening of diagrams in Viewer mode is much faster. If the diagram is updated, e.g. because the executing role of an interface has been changed, then this change is only visible after a maximum of 30 seconds. This value can be configured in Symbio.BackgroundRenderingUpdateInterval and is currently set to 30 seconds.

WebConfig D

If this setting does not exist, an internal value of 60 seconds will be used.

Settings for Free&Easy environments (since Celonis Process Management 5.8)

With Celonis Process Management Web 5.8 a Free&Easy mode has been introduced which can restrict certain aspects of the release workflow. Besides a customized configuration the setting 'Celonis Process Management. RestrictReleaseWorkflowDatabaseNameRegex' has to be activated. The value contains the regular expression that is used to match the current storage name and determine whether to activate the Free&Easy mode.

<add key="Symbio.RestrictReleaseWorkflowDatabaseNameRegex" value="^sandbox-" />;

Settings for server error pages (since Celonis Process Management 5.8)

Since Celonis Process Management Web 5.8, in case of Web server errors only a single generic error page is displayed to hide private (server) data to users. For debugging purposes detailed error pages can be activated in the Web.config:

<customErrorsmode="Off" defaultRedirect="~/Errors/error.html"/>

Settings for encrypted communication via HTTPS (since Celonis Process Management 5.8)

Since Celonis Process Management Web 5.8, it's configurable in the Web.config whether all web server communications should be transmitted encrypted.

To enable HTTPS, an SSL certificate is required and this setting needs to be activated:

<!-- <httpCookies requireSSL="true" />-->

Settings for Celonis Process Management Web security (since Celonis Process Management 5.9)

Since Celonis Process Management Web 5.9, the following 5.8 security settings have been enabled:

    <clear />
    <addname="Strict-Transport-Security" value="max-age=16070400; includeSubDomains" />
    <addname="X-XSS-Protection" value="1; mode=block" />
    <addname="X-Content-Type-Options" value="nosniff" />
    <addname="X-Frame-Options" value="SAMEORIGIN" />

Note: If images are not displayed in browser (e.g. IE 11) or external sites cannot be accessed by Celonis Process Management plug-ins, these security settings should be disabled for testing purposes. Please note that after modifying the Web.config the application pool restarts. Please validate settings in your test environment first.

Now you can install the additional Microservices

Installation Rendering Service (optional service)

The installation of the Rendering service can be found here.

Installation UniqueID Service (optional service)

The installation of the UniqueID service can be found here.

Installation Reporting Service (optional service)

The installation of the Reporting service can be found here.

After you have created the IIS as described here as well as the Celonis Process Management Application Pool and related website:

  1. Open the advanced settings for the application pool.
  2. Open the dialogue in the attribute Identity .
  3. Please select Custom account and click on Set .
  4. Enter a user with the following authorization:

The user must be authorized for the DB Server and the DB

  • The user must be part of the local group IIS_IUSRS
  • The user must be authorized for the application directory

App Pool Advanced


The configured user must have a user profile on the server. If such a profile does not exist, it can be created as follows:

RUNAS /env /user:**** [server] ****\SymbioWeb notepad.exe

Server settings

Authorization in the application directory.

The configured user must have the following authorization:

  1. The user must have ( Read & Execute , List folder contents , Read ) rights in the application directory.
  2. The user must have ( Write , Modify ) rights in the sub directory " log ".

Enter the license key for Celonis Process Management Web

Please enter the license key you have received in the registry.

Path: [HKEY_LOCAL_MACHINE\SOFTWARE\Ploetz + Zeller\SymbioSuite]

Create a new string by the name: LicenseKey.

As value please enter the license key.

Reg Key

Continue with the installation of the required and optional Celonis Process Management services Preparation. For first steps see First Steps.